Privacy Policy

Last Updated: February 04, 2026

This Privacy Policy describes how Ugoo ("we," "us," or "our") collects, uses, and discloses your information when you use our website, mobile application, and transportation services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. We value your privacy and are committed to protecting your personal data.

1. Information We Collect

Personal Information: When you register for an account, we may collect your name, email address, phone number, and payment information.

Location Information: With your consent, we collect precise or approximate location data from your device when you use our app to request rides.

Usage Information: We collect information about how you interact with our Services, including access times, pages viewed, and features used.

Device Information: We collect information about your device, including the hardware model, operating system, IP address, and mobile network information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new products and services
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience with our Services

3. Information Sharing and Disclosure

We may share your information with:

• Drivers and other users: To facilitate your ride requests
• Service providers: Who perform services on our behalf, such as payment processing and data analysis
• Business partners: With whom we offer co-branded services or promotional activities
• Legal authorities: When required by law or if we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices

Account Information: You can review and update your account information by logging into your account settings.

Location Information: You can prevent us from collecting location information through your device settings, but this may limit your ability to use certain features of our Services.

Cookies: Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect the availability and functionality of our Services. For more information, please see our Cookie Policy.

Marketing Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6. Children's Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information of a child under 18, we will take steps to delete such information as soon as possible.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective.

We encourage you to review our Privacy Policy whenever you access our Services to stay informed about our information practices.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact Page.